Walk Me and their comparison with Pendo

60 % of users who would be signing for a new version of Saas would be using it once and they never come back. For this reason there is no dearth of shortage when it comes to Saas solutions as it may help to solve this issue. All this might sound great till you are purchasing one. Numerous solutions are available and it becomes really confusing to purchase one among them.

Pendo

It works out to be the best mobile on boarding software. A product team has to understand on how to guide the users in a better way. Most of the early stage Saas companies  does not end up choosing Pendo due to its price. Ideally it works best for a company which has a reasonable reputation in the market and more suited for SaaS companies. It is going to be free or premium trial offer.

Coming to the product adoption solutions, it relates to user feedback, product analytics, employee on boarding and an increase in adoption. The pricing indicates they will touch around 1000 active users. It offers a discounted start up module as you have to get in touch with the company. A feature is they are not looking to share this information even if you approach them nicely.

The focus of Pendo has always been to enable a product team for providing guidance, user insight or communication in a seamless manner. It is undertaken by user feedback, with a detailed user data for personalizing or automating, in app communication or on board. This would not help the users understand the concept of on board content. But they would be able to visualize where the content is based on the user profile. The  previous interactions with the earlier content. Pendo has a couple of unique features which distinguishes from their competitors

• Mobile apps- when it comes to product adoption solution, a B2B Saas would be focussing on the web apps. Pendo would be providing a solution which would be spanning both the mobile and native mobile apps. If there is a mobile app, it could work out to be a great solution for your needs.
• Integrations- Pendo would be having close to 30 odd interactions which has a help desk, a common base of knowledge or be it chat tools. It is going to provide users relevant content on to the product and not allowing the users to search external content.

In the overall context Pendo turns out to be a straightforward task. There is no idea if the price would be worth the value. What is going to do they have a free NPS tool, which would be worth checking out.

WalkME

This Saas approach would be adopting a holistic approach when it comes to product adoption. When it comes to point solutions the cost is on the higher side. A Saas customer would be having around 150 employees or less. In terms of pricing it starts at $ 1500 and it depends upon the user and application.

It is termed as a product adoption space. Founded in the year 2011, they have clearly gone on to define the new features when it comes to the question of  platform adoption. When it comes to the purpose of review it is better that you would focus on the new product which is growth edition. Some of the prominent features are

• Relying on the use of AI to improve retention and  locate accounts which would be likely to churn. Such a feature would come in handy when there are a large number of users. Such actions is going to be leading  indicators of the churn and on the brighter side would be upgrading the account.
• User recordings are vital- it is necessary for an user to go through the product. Hence it helps a product team would be providing a better user experience, and locate grey issues in the product. A notable feature is if you are using Zen desk you could come across the recording with every support.

To sum up walkme vs pendo does have their own features. For product adoption they work out to be the best on all counts.